Terms and Conditions - The Not So Small, Small Print

The important bits about buying treasures from The Beady Gecko...

Ordering - we ask you to email us to place your order, we don't ask you to post on our wall, because we believe that what you want to buy is between you and us, not the rest of the world. We also want to make sure we can get your order absolutely right for you and tailor made to fit exactly what it is you are looking for. If you are ordering for a special occasion, please do let us know and we can make sure the finishing touches make your gift that extra bit special.

All of our jewellery is made to the highest standards, but due to the very nature of them being handcrafted, will all be different and none of them uniform. It is also more fragile than mass produced jewellery, and glass beads can shatter if dropped on a hard surface.

If for any reason you are unhappy with your purchase, please contact us straightway and we will be happy to deal with any queries you have. Please note, if you do have a query regarding an item you have received, you need to let me know within 7 days of receiving it, if you are returning an item to us because you have changed your mind, or because of a fault, then we will happily refund postage costs too. Refunds will be happily given when the item is safely back with us, so please do obtain a certificate of posting, we will email you to let you know when it has reached us safely. When you order, we will include our returns and admin address for you.

Due to the nature of digital photography, some of the colours will vary a little from those shown on screen. We will aim to give descriptions of colours when we list the information on our products.

We aim to use good, high quality materials, and will tell you in the item description what they are. Unless specified otherwise, our bracelets are on gold or silver plated chain and the Tibetan silver that we use is lead/nickel safe. The findings are gold and silver plated too. Tiger tail is made from stainless steel.

Payments - are through Paypal or bank transfer, and full payment must be received before your order is dispatched. If you would prefer to pay by personal cheque or cash, please contact us for further information. We do ask for full payment to be made within 30 days of your placing an order, otherwise the order will be deemed as cancelled and the item returned to stock. We will email you to remind you before we do this.

Postage and Packing - our jewellery will be sent to you by Royal Mail, standard post. If your item is in stock, we will do our best for it to be in the post that day (if it's not in stock we will tell you, and tell you how long it is likely to be before it is dispatched to you). It should take only a few days to reach you, but please do contact us if it doesn't reach you as quickly as you think it should.  Postage rates are noted clearly on each item on our Etsy page, but if you'd like advice, please do contact us.

Your information - we take your privacy seriously. We do not collect or collate any information about you when you visit our website or pages on Facebook. If you purchase items from us, we will not disclose your personal details and will never sell your details on to a third party.

Feedback - we welcome feedback on any of our items, please contact us by email. If you like our jewellery please tell your friends where to find us, if you?re not happy with your jewellery, then please tell us.

 Please note our jewellery and accessories are not intended for use by children under 14 years of age, and are not suitable for children under 3 years of age.

Thank you for reading!